Shipping & Delivery
What are shipping options and costs, and delivery times?
Will my order be delayed because of COVID-19?
My order didn't arrive or was damaged, what to do?
Can an order be shipped as a gift?
What are shipping options and costs, and delivery times?
Free Shipping On All Orders - *Exceptions apply
| Delivery method | Costs | Arrives in |
|---|---|---|
| Standard | Free Shipping On All Orders - *Exceptions apply | 2-3 working days* |
| Pick-up Point | Free Shipping On All Orders - *Exceptions apply | 2-4 working days* |
| Express | €15 | 1-2 working days* |
*- Delivery to PO boxes is not available. - Longer delivery times apply for remote locations. - No delivery to pick-up point for Converse By You ("Customised") orders. - We are not delivering to the postal codes 0000AW, 0000CW, 0000BQ, 1754KA, 1733AB, and to postal codes starting with 3109, 3720.
Will my Converse.com order be delayed because of the Coronavirus?
We're currently anticipating delays in order deliveries. Consumers shopping on Converse.com should expect products to arrive outside of standard delivery timelines depending on your local delivery service. We are doing everything we can to have your order delivered as fast as possible. If you have a question about your order please contact us.
How can I track my order?
Once your order is shipped, you will receive an email from the carrier that is handling the order for your country.
Click here to enter your order number to find out the latest delivery information.
My order didn't arrive or was damaged, what to do?
If your order didn't arrive on the expected delivery date, or if it arrived damaged, please contact us.
Where can I ship my order to?
You can place your Converse order with both billing and shipping address within the same country. Available countries are listed in the below chart.
For example, if you're ordering to UK, make sure you are using the UK site.
| Austria | Belgium | Denmark |
| Finland | France | Germany |
| Ireland | Italy | Luxembourg |
| the Netherlands | Portugal | Spain |
| UK |
Can an order be shipped as a gift?
Yes! You can ship an order as a gift and include a gift message, which will be printed out on a card and added to the box. In addition, if you choose to add a gift message, the invoice will be replaced by gift receipt (delivery note). At this moment, we are unable to offer gift wrapping.